Responsibilities

As Team Lead Course Management, you will be responsible for leading and coordinating the course management team, as well as planning, organizing, and further developing our German-language training programs at CONSENSUS Campus. You will serve as the primary point of contact for participants, trainers, and prospective clients, coordinating all organizational processes related to the training programs together with your team.

A key part of your role is the continuous evaluation of the training programs and the optimization of existing processes in close collaboration with the department leadership.

Since course management is handled from our Cape Town, South Africa office, residing in or near Cape Town is ideal.

Your Key Tasks

• Leading the course management team, particularly coordination and task management
• Reporting to the department head
• Planning and scheduling training modules
• Planning and coordinating trainers
• Organizing ongoing and new course cycles
• Planning venues, catering, and training materials
• Managing registrations and participant data
• Handling complaints and customer feedback
• Supporting prospective clients and guiding them through the registration process
• Organizing and conducting information events together with the team
• Serving as the main contact for participants during the training
• Maintaining and further developing training materials
• Ensuring up-to-date website content (e.g., dates, offerings)
• Evaluating training programs and developing optimization proposals

Teamwork

You will work in a committed and collaborative team, sharing responsibilities within the course management team. Regular communication and mutual support are standard practice in our organization.

Your Profile

• Languages: Native-level or excellent written and spoken German and English

• Communication skills: Confident, friendly demeanor via email and phone when interacting with clients

• Crisis communication: Competence in handling complaints from clients or internally

• Leadership experience: Initial experience leading teams

• Organizational talent: Enthusiastic about planning, structuring, and executing training programs

• Team spirit: Enjoys working with colleagues and actively contributing to the team

• Coordination skills: Able to keep track of multiple tasks at once

• Initiative & Proactivity: Independently identify tasks and drive processes forward

• Self-organization: Structure your work efficiently and reliably

• Location: Ideally located in Cape Town, South Africa or nearby

• Education: Completed vocational training or university degree, preferably in business or social sciences

What We Offer

• A dynamic work environment with plenty of room for creativity

• A growing and innovative company

• A committed international team – partially on-site, partially remote

• Training opportunities in mediation and conflict management

• Flexible working hours and remote work options

• An interdisciplinary, supportive work culture

Would you like to use your skills to develop our German and international environment and are you ready to become part of an inspiring team? Then we look forward to receiving your application!